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Data usage

susanne2
Explorer

‎09-12-2021 04:53 PM

I've had a data usage notification to say I've used 101.12 GB out 103. I don't understand why when I only ever use maximum 7GB a month. 

It doesn't renew until 2nd January 2022. How can this be?

Many thanks. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-12-2021 05:48 PM

What's the actual wording of this msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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mikeliuk
Ace Contributor
Ace Contributor

‎09-12-2021 11:26 PM - edited ‎09-12-2021 11:29 PM

Hi @susanne2 ,

 

The below reference should help you track down the app or apps responsible for this, whether iPhone or Android.

 

https://lifehacker.com/how-to-see-which-apps-are-using-all-your-data-1836366047/amp

 

If you never intend to use more than 7 GB in a month, you can set a limit with appropriate refresh date to better keep on top of your usage.

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