The EE Community

Upgrading EE TV

When I was with BT it was very easy to upgrade your TV package from the box.   It was equally easy to downgrade from the website.however it is more difficult with EE as these simple operations have to be done by contacting EE customer services which ...

Download speed

I recently got full fibre 500 broadband. According to my ps5 I am getting 511mbps download speed. That’s using a wired LAN connection.but when I download a game I am only getting 50-60mbps. A 70gb game file takes around 20 minutes to download.i had s...

Problem accessing mobile account

I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...

Has anyone been mis-sold a Google Pixel Watch?

I currently have a complaint open with EE regarding being mis-sold a Google watch and wonder if anyone else has experienced this.I recently switched from BT BB back to EE BB so I have the common issue that EE can't link my account.Every time I call t...

Texting Australia from UK

Hi. I brought the 100 gb sim only pack from sim local about 3 days ago and want to be able to send texts - preferably with images - to Australia. Can someone tell me how to get whatever add on I need, please. Thanks

Rewind makes it go forwards

When I'm watching a program I have recorded i will fast forward and if I go to far and try to rewind and it carries on going forwards.  Is there a fix for this problem?

Not letting me sign in

I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in...

Changing pay as you go. In monthly

Text message

is this fake? Direct debit set up seems odd