Android EE app not working

[KevShaw]

Hi,

The MyEE app on my Android phone has stopped working.

It passes the fingerprint test, then displays a screen saying there is a problem and asking me to try later.

What is the issue?

Kev

[KevShaw]

Hi,

When I login to the MyEE website I get the following error:

LOGIN ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Is there a problem with MyEE?

The app is also not working - and hasn't been for me since the weekend.

Kev

[KevShaw]

Update:

I did technical support chat - after seeing a link on another post with a similar issue.

The issue was that I had 2 old (and expired) PAYG numbers as well as my may monthly number on the same MyEE account - the technical support person was able to remove them from my MyEE account, and login and the app now work.

Issue solved!

[KevShaw · Accepted solution]

Update:

I did technical support chat - after seeing a link on another post with a similar issue.

The issue was that I had 2 old (and expired) PAYG numbers as well as my may monthly number on the same MyEE account - the technical support person was able to remove them from my MyEE account, and login and the app now work.

Issue solved!

[Jon_K]

Hi @KevShaw.

Thanks for letting us know that you managed to get to the bottom of this 🙂

Hopefully if any other users are getting the same problem, they can follow your advice.

Jon

[KSC6]

Hi my app is not working, having the same issues, upgraded my sim to 5g, spoke too technical support all week and they are unable to sort out .

[Glessart]

If you uninstall the app completely from your phone then reinstall either from Google or ios this would work. It is what I did in the same circumstance and I am now up and running again. 

[OriginalPeewee]

EE app doesn't load at all Redmi note 9. Website doesn't load unless I turn off wifi. 

[Leanne_T]

Hi @OriginalPeewee

Thanks for coming to the community. 

What happens when you try and use the My EE app? 

Leanne.