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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15082 Views
  • 51 replies
  • 65 Helpful

Series S inital text and game pass but no Xbox?

Started new phone contract with the series s offer , got a text Monday saying Xbox is being processed, delivery company will be in touch etc. This morning got the Xbox game pass ultimate bundle details in a text from EE but still no xbox  I know cour...

EE Broadband and Always on VPN

Hello Experts I need some help We have moved away from Direct access VPN IPV6 which worked well with EE. We are now running Always on VPN IPV4. For some strange reason EE board band seems to be blocking the connection when other ISP's are fine. I hav...

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Rbaker0 by Visitor
  • 425 Views
  • 1 replies
  • 0 Helpful

Sorry, we can't show your order details right now.

Hi  I placed an order yesterday as part of the Xbox before Christmas deal, and have received my order number, however I can’t seem to view any information about the order, and get the message “Sorry, we can't show your order details right now.” can I...

Srol by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Netflix Smart Benefit

Hi, New plan has the Netflix Smart Benefit on, received an activation link via SMS which took me to the Netflix app and asked me to create an account. It then asks for payment details, do I need to add this for the benefit to work or will it simply c...

DMorris88 by Contributor
  • 1429 Views
  • 3 replies
  • 2 Helpful

Problems accessing EE perks.

Good evening, I hope someone can help me. 'm unable to access the EE Perks site to get my Emergency Service code. I'm already registered, but haven’t used it since my last contract 2 yrs ago, and I now need it for a new contract starting imminently. ...

KayBee13 by Explorer
  • 328 Views
  • 3 replies
  • 0 Helpful

Best Mini router for smart TV's

My router is due an upgrade but when I upgraded last, EE 4G LTE MiFi Alcatel EE70VB Mini 2, the JVC smart TV would not connect to the router.  I have had to revert to the old square 4GEE mini which works perfectly at the moment but is probably 4-5 ye...

lizidee by Investigator
  • 1212 Views
  • 3 replies
  • 2 Helpful

SIM card serial number

My phone has been handed in to TFL lost property and they want the SIM card serial number to help identify it. How do I get find out what it is without the original packaging etc? 

Fr4nkie by Visitor
  • 1513 Views
  • 1 replies
  • 1 Helpful

Wifi calling stopped working

Hi, I've read lots of posts about this but can't get any luck with my phone. For the first time in three years (not due to internet problems) wifi calling has suddenly stopped working. I've tried all the usual, different routers, airplane mode, on/of...

NYMNP by Explorer
  • 357 Views
  • 2 replies
  • 0 Helpful

Upgrade

How do you find out when you upgrade without paying extra? When I go to 'upgrade' it just tells me I can upgrade early. I want to know the date where it won't cost me more?tia

Louyou by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful