iPad Air delivery

[Charlottecoup86]

Hi there I ordered the iPad Air sky blue last Friday 3rd December and it was confirmed dispatch will be in 14 days so I will receive it before Xmas I just want to make sure that is still the case my reference tracking number is xxxxxxxxxx 

kind regards 

charlotte 

[Mod edit: Please do not post tracking numbers on the public board. Thanks!]

[Jon_K]

Hi @Charlottecoup86.

Welcome to the community.

Have you tried using our online order tracker to track your order?

Jon

[Charlottecoup86]

Hi there yes I have and it just says sorry you can’t track this order type just yet 

I have honestly had the worst experience with ee as I upgraded my daughter iPad as it was end of contract and because ee didn’t put my address correctly on the parcel dpd stood there with it but would not let me have it so they sent it back to ee who then confirmed no stock so I have had to cancel that contract take out a brand new one in order to get this new I pad for my daughter which is costing me more per month now and I still haven’t received my iPad after ee promising I will receive before Xmas - I am constantly calling daily for an update and have spent over 3 hours in total calling over the past couple of weeks 

[Jon_K]

I'm sorry to hear this, @Charlottecoup86.

What update are our Customer Care team able to give you when you get in touch?

Jon

[Charlottecoup86]

Nothing they just say they can see on the system I am down to have this iPad Air in sky blue but what annoys me is I was promised this iPad would arrive before Xmas now when I call everyday staff say oh I don’t know or ohhh I’m not sure and it’s so annoying as this has been going on since October as I wanted to make sure there was enough time for me to get the iPad for my daughters Xmas present 

[James_B]

Hi @Charlottecoup86,

I'm sorry Customer Care weren't able to confirm a delivery date with your. The item you ordered is still out of stock and we don't have any estimated dispatch times at the moment.

James

[Charlottecoup86]

When I placed the order on 3rd December it was is stock and says dispatch within 14 days so would that mean I am definitely getting one as that would be it would be dispatched next Friday 17th  

[Leanne_T]

Hi @Charlottecoup86

I'm sorry we have no further information. As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered. 

Leanne.