Problems accessing EE perks.

[KayBee13]

Good evening, I hope someone can help me. 'm unable to access the EE Perks site to get my Emergency Service code.

I'm already registered, but haven’t used it since my last contract 2 yrs ago, and I now need it for a new contract starting imminently.  I can’t log in and it tells me the password is invalid.  I have attempted to reset it and it says an email will be sent to me but I haven’t received any emails (even in junk folder)

Additionally, I’ve tried re-registering but it tells me that I've already registered. I’ve reached stalemate and I need some help please. 

[James_B]

Hi @KayBee13,

Welcome to the EE Community. 🙂

Did you register for Perk with your personal or work email address?

Have you received a password reset email yet?

James

[KayBee13]

Hi,

Thank you. No I’ve not received anything and due to collect my new phone this afternoon. I believe I registered with my work email. 

[Leanne_T]

Hi @KayBee13

Thanks for coming back to us. 

To help you with the perk account, I've sent you a private message on the community for some extra details 🙂

Speak soon. 

Leanne