Christmas Double Data Offer

[user-71]

Hi

Does anyone know if the new double data offer will apply to packs bought with an existing PAYG sim?  The T&Cs seem to suggest they would, but when I click 'change pack' in the app, only the normal data is shown, not the double amounts.  

Thanks in advance.  

[Leanne_T]

Hi there @user-71

Thanks for posting on the community. 

If this is not showing as an available pack, the offer will only be available if you order a new SIM card with a new number and select this pack when you place the order. 

Thanks. 

Leanne. 

[user-71]

Thanks for your reply.  Do you know why that is as it appears out of line with the terms and conditions?  Is it to do with me using a £30 pack at the moment?  

[XRaySpeX]

Where do you see this Offer & T&Cs? Linky please.

[user-71]

They are at https://ee.co.uk/content/dam/ee-help/help-pdfs/payg-christmas-data-offer-terms-nov-2021.pdf or you can follow from the bottom of the EE page Legal > T&Cs > PAYG promotions

[Chris_B]

@user-71  It does also say you must activate your sim within 7 days of purchase.    So it’s a new new purchase of a sim.  It doesn’t says it’s available to existing customers. 

[user-71]

Thanks. Strictly it doesn't say it must be a new SIM (ie I did activate my simSIM within 7 days etc...). I thought previous summer and winter offers had included existing customers. It's not a problem, I will get a new SIM instead but it would be greener to use an existing one (and cheaper for EE I'm sure).

[XRaySpeX]

Yes, you're right! As stated that offer should apply to existing SIMs & Packs. I think they are meaning to say "When you purchase a new PAYG SIM with an eligible Pay As You Go (“PAYG”) Pack",

I note that such new PAYG SIMs haven't yet gone on sale in the EE Shop.

[Chris_B]

@user-71  It’s called an promotional offer to entice new customers. 

[user-71]

You can see the offer at https://shop.ee.co.uk/sim-only/pay-as-you-go-phones - I think you might need to be logged out to see them.