Christmas Double Data Offer

[user-71]

Hi

Does anyone know if the new double data offer will apply to packs bought with an existing PAYG sim?  The T&Cs seem to suggest they would, but when I click 'change pack' in the app, only the normal data is shown, not the double amounts.  

Thanks in advance.  

[Leanne_T]

Hi @Roberts8889

This was sent on the community and can be found in your community private messages here. 

Thanks 🙂

Leanne.

[Roberts8889]

Hi

I understand and agree wutg your summary, but I have activated my PATG sim, made calls, used data, but have still not been allocated the extra 5GB, that is promised on a £10 payg sim deal

Tried calling the PAYG team, but could not get through after being on hold for 30+ minutes

[chrisjones10000]

I'm having the same issue. Sim arrived today, bought £10 PAYG expected 10GB but only showing 5GB. Have made call and used internets OK. Balance to 150 tells me 5GB remaining....

[Leanne_T]

Hi @chrisjones10000

Thanks for coming to the community.

If you give us a call on 150, the team will check your account for you and help you with the double data 🙂

Leanne. 

[chrisjones10000]

I rang 150 and they sorted it in 5 mins flat. Amazing customer service! Why did I try that other network 😑

[Leanne_T]

Thanks for letting us know @chrisjones10000

Glad to hear this is all sorted for you 🙂

Leanne.