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Perks Login Issue

bryonyss
Investigator
Investigator

‎13-12-2021 09:02 PM

I had previously registered for EE Perks - however when using my login details, it says 'The login details supplied are invalid'.

I have clicked 'forgotten login details' and supplied my email, but never receive the email to reset. I have search both my inbox and spam folders to no avail.

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎14-12-2021 06:30 AM

Hi @bryonyss 

 

You'll need to speak to EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Leanne_T
EE Community Support Team

‎14-12-2021 08:27 AM

Morning @bryonyss

 

Thanks for coming to the community. 

 

Are you logging in with your work or personal email address? 

 

Thanks 🙂

 

Leanne. 

0 Helpful
bryonyss
Investigator
Investigator
In response to Leanne_T

‎14-12-2021 09:02 AM

Personal email address.

0 Helpful
Leanne_T
EE Community Support Team
In response to bryonyss

‎14-12-2021 09:10 AM

Hi @bryonyss

 

Thanks for coming back to me. 

 

Could you try using your work email to request the password reset and see if this works for you? 

 

Thanks 🙂

 

Leanne. 

0 Helpful