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29-09-2019 08:41 AM
29-09-2019 11:47 AM
Good Afternoon @cyn.
Welcome to the community.
Is this happening when you are trying to log in via the app or online?
Does the same error message occur on both log in routes?
Speak shortly,
Katie 🙂
29-09-2019 01:40 PM
04-08-2021 04:34 PM
useless. my credit card has been recewed and so o cannot top up any more. It can only be dome by text with no online way to updatw.
04-08-2021 06:39 PM
Hi @mdsmith88
I hope you're well and having a nice day, other than this issue of course.
Can I please just clarify, do you mean your card has been renewed and it won't let you use your new card to top up?
Thanks
Chris