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Cancel contract, can't afford

anabort
Contributor
Contributor

‎09-09-2021 01:11 AM

I've been trying to get in touch from abroad but it's impossible, says I need to contact customer service and it does not work.

I can't afford my bills anymore and I need help on how to cancel without paying the fees or stop my service in order to not pay anymore until I can do it again.

0 Helpful
16 REPLIES 16
anabort
Contributor
Contributor
In response to Christopher_B

‎09-09-2021 10:38 AM

I tried calling earlier from a Spanish number and doesn't let me connect either.

0 Helpful
Christopher_B
EE Employee
In response to anabort

‎09-09-2021 10:41 AM

@anabort Were you calling our international number and including the country code?

 

Thanks 

 

Chris 

0 Helpful
anabort
Contributor
Contributor
In response to Christopher_B

‎09-09-2021 10:49 AM

I called the number you sent me earlier, exactly as you send it. I tried calling other UK numbers and the same happens, from the EE number and from the Spanish there is no connection.

0 Helpful
Christopher_B
EE Employee
In response to anabort

‎09-09-2021 10:57 AM

Think's @anabort, are you putting 00 in place of the + when you dial? 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to anabort

‎09-09-2021 12:11 PM

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
anabort
Contributor
Contributor
In response to Christopher_B

‎09-09-2021 04:01 PM

I've just tried, the same locution saying I need to contact customer care sounds. 

0 Helpful
Katie_B
EE Community Support Team
In response to anabort

‎09-09-2021 05:16 PM

Hello @anabort. 

 

Are you able to make calls to other UK numbers OK?

 

Katie.

0 Helpful