Bt faceplate not working with ee broadband

[Kevdh]

Good evening so I have just changed too EE broadband from BT, now my problem is I have a g fast faceplate from bt on the master socket and it doesn't seem to allow to hub to connect to the Internet, I have bought a new one and it still the same, when I remove the faceplate and plug straight into the wall it works perfect, has anyone else had this issue?

[Kevdh]

Meaning what, removing the faceplate allows it to work perfect so I don't understand what you mean 

[XRaySpeX]

I mean what I say that something doesn't add up. I may have been a little garbled but there are too many contradictions.

[pip11]

@Mustrum  I was referring to the credentials being locked to bthomehub@btbroadband.com and cannot be changed (there is no password). Plusnet like BT don't authenticate with a username/password as such.

@XRaySpeX  I have no idea what the issue could be as I can see no reason why only an EE hub and no other (including third party ones) would be incompatable with an SSF just because it has the G.Fast logo on it.

[Mustrum]

@pip11  You are wrong on two counts, 

1. bthomehub@btbroadband.com can easily be changed, and on a PN network, is changed to "username@plusdsl.net"

2. A password can be inserted in the password box and is required on PN.

Not sure where you got your info from, but you can read more about it here.

In my early days with EE I did try using my BT HH5, but as already mentioned the password is too long.

[XRaySpeX]

@pip11 : It's not just a G.Fast logo. It has fewer (or is it more?) windings on some choke or another I understand.

No other router has been mentioned in this matter. So we don't know that. 

[Kevdh]

This is why I am confused, bt worked fine then I changed to ee and now the router only connects to Internet when the faceplate is removed, and yes I have tried 2 faceplate and have the same issue 

[pip11]

@Mustrum  As this is a residential forum I keep my comments to residential supplied ISP equipment (unless specified third party). In case you didn't notice the poster was specific in that:-

"I have just set up a spare Business Smarthub 6 and have taken the opportunity to record the steps I have taken. I note that there is a sticky relating to the early BT Home Hubs and wonder whether this would ‘make up the set’. I have identified where the setting up differs from the standard Residential version."

As they have different firmware it's hardly surprising.

@XRaySpeX  I know third party routers work with the G.Fast faceplate from the BT forum.

[Mustrum]

@pip11  you are making no sense, and not helping the OP re BT routers, residential from HH5 including business versions can work on VDSL/ADSL as I already said. Business versions allow a choice of DNS providers and are preferred by many. That said, the old 2 Wire Business router is still the best ADSL modem/router you can use for best ADSL speeds

As for the faceplate issue, I do agree with all you have said, the purpose of the filter, whether it be dangly or faceplate is to filter the higher frequencies from the phone connection, but allow them through to the DSL connection.

Logically the OP has faulty faceplate(s) or upset the dodgy connection to the test socket when inserting them. 

Alas not much detail is forthcoming.

[XRaySpeX]

@pip11 : What you don't know is whether third party routers work with the G.Fast faceplate in the OP's home! That's where these contradictory issue arises.

[pip11]

@XRaySpeXCorrect but it does rule out a compatability issue. It is certainly a conundrum for which I have no answer.

@MustrumLet's put this discussion to bed with the following.

We were both not quite correct by making sweeping statements without clarity.

Youre being "Not quite right, many Plusnet users use recent BT Hubs as the are considered better than the PN Hub 1, which is a modified version of the BT HH5A. However BT Hubs cannot cope with EE's username and password combination - they are too long in standard form." Should have read BT Business hubs.

Mine, "You cannot change connection credentials in the BT hub. It is locked to BT." Should have read except  BT Business hubs which cannot be used on the EE network due to user name/password length.