Broadband down

Gsdmolloy
Visitor

‎19-08-2021 07:07 AM

I’m in Exmouth, Devon, my broadband is simply not working, is there a specific issue in Exmouth due to flood defences being built? Also I have two direct debits going out for ee, I want this resolved asap

Gerald

0 Helpful
3 REPLIES 3
Christopher_B
EE Employee

‎19-08-2021 09:11 AM

Hi @Gsdmolloy

 

I hope you're well and having a nice day, other than this issue of course. 

 

Is it your home broadband that is the issue or is it mobile broadband? 

 

Thanks

 

Chris

0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor

‎19-08-2021 11:07 AM

There is a switch down at PCP 15 in the EX8 1HL area of Exmouth, should be back on soon.

 

As regards the direct debit issue you need to ring Customer services.

0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to pip11

‎20-08-2021 10:41 AM - edited ‎20-08-2021 10:43 AM

@Gsdmolloy  I notice the cab fault was rectified by 11.33 am yesterday, is your broadband back on?

0 Helpful