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BT Sport Big Screen Activation

EllisC96
Investigator
Investigator

‎14-08-2021 01:02 PM - edited ‎14-08-2021 01:03 PM

Added the BT Sport Big Screen package to my account earlier this morning, got the text message to submit my details on BT website and that’s all done.

 

I had an existing BT ID so that’s all fine, it then said I have to wait for the activation email….

 

it’s been 3/4 hours now and was hoping to watch the 12:30 kick off but now that’s not happening is it…

 

checked my emails and junk folders etc and nothing, have done this before and usually set up within an hour…. so what is going on? 

has something gone wrong please help 

0 Helpful
9 REPLIES 9
Christopher_B
EE Employee

‎14-08-2021 03:04 PM

Hi @EllisC96

 

This can take up to 24 hours, if you don't have it at that point then please let us know.

 

Thanks 

 

Chris

0 Helpful
EllisC96
Investigator
Investigator
In response to Christopher_B

‎15-08-2021 08:19 PM

Hi 

 

still not had the activation sent through…

0 Helpful
Leanne_T
EE Community Support Team
In response to EllisC96

‎16-08-2021 08:24 AM

Hi @EllisC96

 

Thanks for coming back to us. 

 

If you log into your My EE app and select add-ons, do you have the Big Screen access showing?

 

Thanks 🙂

 

Leanne.

0 Helpful
EllisC96
Investigator
Investigator
In response to Leanne_T

‎16-08-2021 08:27 AM

Hi,

 

yes I do, it says I have the add-on on my ee account 

 

I’ve done everything from the first initial set up text on Saturday morning  And checked my email and junk / spam since and still nothing

 

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to EllisC96

‎16-08-2021 08:30 AM

Thanks @EllisC96

 

Have you tried watching BT Sport on the big screen to see if this is working for you?

 

Leanne.

0 Helpful
EllisC96
Investigator
Investigator
In response to Leanne_T

‎16-08-2021 08:31 AM

Yes, it won’t let me login to BT at all I get ID003

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to EllisC96

‎16-08-2021 08:33 AM

Thanks for trying @EllisC96

 

Can you try the steps in our How do I fix BT Sport app error codes?, Help page for the error ID003, if this does not fix this for you, please give us a call on 150 the team will be happy to help. 

 

Leanne.

0 Helpful
EllisC96
Investigator
Investigator
In response to Leanne_T

‎16-08-2021 08:36 AM

Yep tried that aswell and no luck

 

when I call 150 how do I connect to someone? I’ve tried going through all the steps and none of the options available make any sense for my issue

 

please can you direct me so I can just get in touch with someone straight away and get this sorted 

0 Helpful
Leanne_T
EE Community Support Team
In response to EllisC96

‎16-08-2021 08:39 AM

Hi @EllisC96

 

When you call 150 please select option 1 for mobile queries, then option 2 and follow the technical support options. This will get you to the Tech Gurus who can help with your BT Sport. 

 

Leanne.