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Mixed information PS5

Sal4556
Investigator
Investigator

‎15-08-2021 09:43 PM

Hi, 

I recently ordered a ps5 (6/8/21) as an add on and noticed the delivery address didn’t include my door number so I called ee moments later and the lady I spoke to said she rectified this issue. On the 10th, DPD cancelled my delivery and have returned the PS5 back to EE which is confirmed in the tracking page.
I have called EE about this issue and I keep getting mixed information. one person has told me once the PS5 is back in the warehouse, they can help me get it redelivered to my house. However, another person told me that they cannot contact the warehouse and I have to wait for it to come back into stock? 
Please can you kindly confirm if I will be able 

0 Helpful
2 REPLIES 2
Sal4556
Investigator
Investigator

‎15-08-2021 09:47 PM

Sorry - the full message didn’t go up.

 

please can you help clear up what is happening with my PS5 order? Will I be able to get it delivered to me ?

0 Helpful
Jon_K
Former EE Employee
In response to Sal4556

‎16-08-2021 08:33 AM

Hi @Sal4556.

 

Sorry, we are unable to track your order on the community.

 

You will need to get back in touch with our Customer Care team so they can check your order and give you an update.

 

Jon

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