Awaiting confirmation

[Gar2]

Hi, I ordered an upgrade on 8th april, iPhone 11 pro max but order still says awaiting confirmation.

[Brownysbabe]

I ordered an add on accessory to my plan on the 9th still awaiting to and no-one is answering me I put a message on early this afternoon also paid upfront fee

[Alex_S]

Hi @Gar2,

Welcome to the community 🙂

Can you let me know the size and colour of the iPhone pro Max you ordered and I can check the stock levels for you.

How did you place the order? Was it online or did you speak to our customer care team?

Have you received your order confirmation via email yet?

Alex 🙂

[Alex_S · Accepted solution]

Hi @Brownysbabe,

I can see that @Katie_B is helping you with your query on the other thread you created.

Alex 🙂

[mason79]

Hi - can I ask what was the outcome as mine is saying the same from an upgrade on sun?

[James_B]

Hi @mason79,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

[mason79]

Hi - thanks!

I ordered an iphone11 which was out of stock, is that the same issue?

[James_B]

Hi @mason79,

If the phone you ordered is out of stock, you'll receive a text message with tracking details as soon your phone is dispatched.

Hope this helps.

James

[Isshmael]

Hihi, wondering if you could tell me the stock levels on the Z flip 3 in black 128GB 

[Jon_K]

Hi @Isshmael.

Welcome to the community.

If you were to order this phone today, we wold expect it to be dispatched within seven days.

Jon