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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2469 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15072 Views
  • 51 replies
  • 65 Helpful

100% free upgrade?

Why does it say there’s a 100% free early upgrade offer then charge me an early upgrade fee when I select a phone to upgrade to?

Staff praise

hi , how do I praise a staff member I dealt with earlier today? Struggling to find anywhere I can leave feedback for her ? 

jen39 by Visitor
  • 424 Views
  • 1 replies
  • 0 Helpful

Resolved! Awaiting confirmation

Hi, I ordered an upgrade on 8th april, iPhone 11 pro max but order still says awaiting confirmation.

Gar2 by Visitor
  • 2916 Views
  • 9 replies
  • 1 Helpful

Trade in and waiting for new iphone

Ive been sent a text from EE telling me to trade in my current phone by November 2nd but what should I do if my new order hasn’t came yet as Ive ordered the iPhone 13 pro max 128gb in graphite and not had any delivery confirmation or notification. Ca...

Jadeacqe by Visitor
  • 408 Views
  • 1 replies
  • 1 Helpful

Price of eSim for an apple watch for Pay Monthly customer

Hi there, I am trying ot understand the following: I already have an iPhone with an eSim. I am looking to buy an apple watch (4G) and I guess I should request another eSim.How does it work? It should not be a different plan/number, but I cannot under...

pilotax by Investigator
  • 54096 Views
  • 20 replies
  • 13 Helpful

VAT invoice

up until august i had a VAT invoice as of september the invoice sats "this is not a VAT invoice" and i cannot find a breakdown.

Ee hasn’t updated my pack info

I’ve recently bought a new iPhone on contract. My previous phone was pay as you go. I have paid the deposit for my phone and the first monthly payment but every time I access EE app or website, it still states that I am on the same Everything Pack wi...

Katy589 by Investigator
  • 282 Views
  • 1 replies
  • 1 Helpful

Resolved! Offers

Had an offer on Samsung 21, ear buds, security tag. Waited over a month and only phone has turned up.

Shazza6 by Visitor
  • 995 Views
  • 1 replies
  • 1 Helpful

Resolved! Billed £29.24 for £28 contract, no other charges listed.

This is puzzling, I have the following plan: Smart SIM UL £28 24mWhich I thought would cost £28.00, and yet every month I get charged £29.24 and I have no idea why, no other charge lines are listed on my statement:  Am I missing something really obvi...

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Galileo by Investigator
  • 943 Views
  • 3 replies
  • 2 Helpful