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Ee hasn’t updated my pack info

Katy589
Investigator
Investigator

‎19-10-2021 10:36 PM

I’ve recently bought a new iPhone on contract. My previous phone was pay as you go. I have paid the deposit for my phone and the first monthly payment but every time I access EE app or website, it still states that I am on the same Everything Pack with the same phone number as before, the only thing which has changed on the site is the kind of mobile I have (iPhone 13 mini). Anyone know what is going on? 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2021 11:37 PM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP