Ee hasn’t updated my pack info

Katy589
Investigator
Investigator

‎19-10-2021 10:36 PM

I’ve recently bought a new iPhone on contract. My previous phone was pay as you go. I have paid the deposit for my phone and the first monthly payment but every time I access EE app or website, it still states that I am on the same Everything Pack with the same phone number as before, the only thing which has changed on the site is the kind of mobile I have (iPhone 13 mini). Anyone know what is going on? 

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XRaySpeX
EE Community Star
EE Community Star

‎19-10-2021 11:37 PM

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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