Upgrade delivery
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06-12-2021 08:07 PM
Hi
I placed an order to upgrade for an iPhone 12 white 128gb on Friday 03.12.21 I received a confirmation email straight away and funds taken from my account.
I then received an email yesterday asking me to contact EE for ‘further information’ so I did an it was to do with my address. I thought that this was sorted and my phone would be delivered today (06th) or tomorrow but I hasn’t received a tracking number or info from dpd.
my account has been updated to the new plan but still no phone or details. I called today and apparently it has been delivered but got cut of while he was investigating it further.
so I am still clueless as to what is going on - I am paying for a new phone which I don’t have and no idea when I might get it.
I will try and call again tomorrow too but 2.5 hours call today and still not resolved is really frustrating!
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07-12-2021 06:53 AM
Hi @Lollyh83
What does EE order tracking say?
https://myaccount.ee.co.uk/orderdetails
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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07-12-2021 07:31 AM
Hi
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07-12-2021 08:12 AM
Hi @Lollyh83,
Welcome to the EE Community. 🙂
Your plan would only change once your phone has been dispatched. I'd recommend getting back in touch with Customer Care so they can track your delivery with DPD.
James
