The EE Community

Over the past say year iv noticed it going from good to bad im on a one plan as we got internet with ee also I was told it was a good move by them however 10 days I was regretting it Sara was so slow or non existent I het days only if flick it in air...

Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

Incredibly disappointed with speed

I previously posted about a man at the door advertising that fibre 50 was my available top speed! Yet it was not, i then contemplated upgrading to fibre 67. Now it doesn’t show up on my deals. why can’t I go from fibre 50 to fibre 67. The speed is ex...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

Is there any way to get on live chat or send an email

How do i

Full fibre

I’m looking to switch to ee broadband full fibre! Can anyone let me know if full fibre is available at my location please! 

WiFi engineer on way but im not in

I booked an engineer to come round as my rabbits nibbled my power cables so I just need some replacements. I have just had a text to say an engineer is on his way but I have no way to tell him I am not there 

Ordered a tv on the 2nd may but not received an email to say it been shipped

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...