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Trade in old iPhone

DoctorDee3
Explorer

Hi I got my new iPhone 13 pro max over a week ago and haven’t heard back from EE about trading in my old iPhone 11. 
how do I go about this?

 

been on hold for over 30 minutes now.

 

open to any suggestions or advice 

thanks 

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Morning @DoctorDee3

 

Thanks for coming to the community. 

 

Did you speak to our Mobile Care team last night? 

 

Speak soon 🙂

 

Leanne.

View solution in original post

4 REPLIES 4
DoctorDee3
Explorer

Hi I got my new iPhone 13 pro max about a week ago and haven’t heard back from them about trading in my old iPhone 11. 
how do I go about this?

 

been on hold for over 30 minutes now.

 

open to any suggestions or advice 

thanks 

DoctorDee3
Explorer

Hi I haven’t received the Jiffy bag to send in my old iPhone 

can you help please?

been on hold for over 30 mins 

diyanah 

@DoctorDee3  Have you spoken with anyone yet ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Morning @DoctorDee3

 

Thanks for coming to the community. 

 

Did you speak to our Mobile Care team last night? 

 

Speak soon 🙂

 

Leanne.