The EE Community

Why can’t I use my data in Spain

Moderate NAT: UPNP not succesful - PS5&XBox - WiFi 7 Router

Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...

New ee hub arriving just before i go away. Can i carry on using old hub until i

New hub arriving just before I go away can I keep on using old one until I get bacl

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

Choice time - EE TV or Sky Q

I've got to decide today whether or not to go with EE TV or stay with Sky Q. Few questions though before I disconnect my Sky box ...Can I still watch U&Drama and TLC? Can you record any shows on those channels?Is National Geographic available?Do the ...

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

What's wrong with your website?

I've tried to place an order for a pay monthly phone on 3 occasions over the last couple of weeks, every time the website has failed at some stage in the order process, either taking me to a blank page or an error page. On 2 occasions you've taken £3...