I am unable to view the videos I've recorded.

[Neens86]

Hi, I am unable to view videos I have recorded on my phone.

I have checked to see if I need an update, but I'm already updated. 

I can view videos sent to me by WhatsApp, but not ones that I've recorded myself.

Can someone give advice please? 

Thank you. 

[XRaySpeX]

@Neens86 : Which phone?

[Neens86]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

It is a Huawei p20 pro

Sent from my Huawei phone

[Jon_K]

Hi @Neens86.

What happens when you try to view a video?

Do you get an error message?

Jon

[Neens86]

My screen goes blank then goes back to the main picture gallery menu. 

[Jon_K]

Thanks @Neens86.

Have you been able to view these videos before?

If you save videos from WhatsApp, can you view them on your phone?

Jon

[Neens86]

Yes, I can view them on WhatsApp, and my boyfriend sends my videos back to me so it then saves onto my phone. It's not ideal but it's a temporary solution. 

[Jon_K]

Thanks @Neens86

I'd recommend possibly trying an android forum to see if anyone has experienced a similar issue.

The next step that I could suggest would be a factory reset.

Jon

[Neens86]

Thank you, 

I'll try that