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Activating my Fiit membership for my galaxy watch 4

Kargath
Investigator
Investigator

‎30-08-2021 08:22 PM

When i pre-ordered my watch i took out the plan with Fiit membership included.  In the plan it says to text fiit to 150 to get the joining instructions.  I have now text 150 7 times since receiving my watch to get the reply " you are not eligible to join fitness+ as you need a connected watch plan."

My watch is connected and  working perfectly well,  i just beed to receive the benefits i am paying for.  Tried calling support today but hung up exasperated as they had no clue!

0 Helpful
34 REPLIES 34
Lakey91
Investigator
Investigator
In response to Katie_B

‎09-09-2021 04:22 PM

Hi @Katie_B thanks for your response.

 

I got my watch on Tuesday (7th) but it's only today I've been trying to activate the Fiit offer. I get the same response as above when texting 150 - "Sorry, you're not eligible for the Fitness+ offer. You need a connected watch plan to get this offer".

 

It seems as if there may be an issue with the FIIT text code as it is referring to Fitness+ which is an apple service, not Fiit itself.

 

Cheers,

 

Danny

0 Helpful
Phil211
Contributor
Contributor
In response to Lakey91

‎09-09-2021 04:58 PM

So I have spoken to Technical support and the code is wrong. They are getting their back team to sort it and I will receive a text when it is done. They said between 48 and 72 hours. Not sure if this is just for my account or for all accounts. I will update on here when I receive the text.

Katie_B
EE Community Support Team
In response to Phil211

‎09-09-2021 05:17 PM

Thanks for letting us know @Phil211. 

 

Please report back once you have your membership active. 

 

Katie 🙂

0 Helpful
Phil211
Contributor
Contributor
In response to Katie_B

‎09-09-2021 05:19 PM

No problem. I will do. 

 

Phil

0 Helpful
Lakey91
Investigator
Investigator
In response to Phil211

‎14-09-2021 12:08 PM

You had any luck? Still getting the same not eligible message here.

0 Helpful
Phil211
Contributor
Contributor
In response to Lakey91

‎14-09-2021 12:18 PM

No not yet. Was going to get in touch this evening again if I haven't heard
anything.
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Katie_B
EE Community Support Team
In response to Lakey91

‎14-09-2021 05:23 PM

Hello @Phil211. 

 

Have you been in touch with our technical care team?

 

Katie.

0 Helpful
Phil211
Contributor
Contributor
In response to Katie_B

‎14-09-2021 06:17 PM

Hi

Yes I got in touch with technical support and they said there was something
wrong with the code and we're going to change it.

They said it would take 72 hours and that I would receive a text when it
was done. I have still heard nothing and it has been over 72 hours.
0 Helpful
Katie_B
EE Community Support Team
In response to Lakey91

‎14-09-2021 06:21 PM

Hi @Phil211. 

 

Thanks for getting back to me. 

 

I have sent you a private message for more information. 

 

Katie 🙂

0 Helpful
Katie_B
EE Community Support Team
In response to Lakey91

‎14-09-2021 06:23 PM

Good Evening @Lakey91. 

 

Thanks for letting us know you are still getting this error. 

 

I would recommend giving us a call and reporting this to our customer care team. 

 

Katie.

0 Helpful