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Setup samsung galaxy active 2 with mobile plan

futurelucas4502
Investigator
Investigator

‎15-09-2020 04:23 PM

I recently got a new phone and have paired my Samsung Galaxy Watch Active 2 with it but I cannot set up a mobile plan for the watch using the Galaxy wearables app it tells me "For help fixing this, contact your service provider" as well as giving me some device info to send you

Any help would be much appreciated

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎16-09-2020 08:03 AM

Hi @futurelucas4502

 

Welcome to the community.

 

Are you on a pay monthly contract?


Chris

0 Helpful
futurelucas4502
Investigator
Investigator
In response to Christopher_G

‎16-09-2020 08:54 AM

Hi @Christopher_G

 

I'm paying monthly for a £5 everything pack

0 Helpful
Christopher_G
EE Community Support Team
In response to futurelucas4502

‎16-09-2020 09:17 AM

Thanks @futurelucas4502

 

You'd need to be on a pay monthly phone contract to get the Samsung Galaxy Watch 4G plan.


Chris

0 Helpful
futurelucas4502
Investigator
Investigator
In response to Christopher_G

‎16-09-2020 09:21 AM - edited ‎16-09-2020 09:22 AM

Hi @Christopher_G

 

Okay would a pay monthly sim only plan also work? 

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to futurelucas4502

‎16-09-2020 10:22 AM

Yeah that would be fine, @futurelucas4502. 🙂


Chris

0 Helpful