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Could not activate mobile data network PDP authentication failure

Aerai
Visitor

‎16-12-2021 03:44 PM - edited ‎16-12-2021 04:01 PM

ever since November 25th i got a message that my data had been 100% used up and would refresh December 15th every time I tried to visit the website in the text i would get that I couldn't connect to the mobile data network it is now December 16th and my data hasn't refreshed and is now sending me that my data has still been used up and will refresh on the 15th of January.

how has my data been used up when I can't even connect to the mobile data network?

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1 REPLY 1
mikeliuk
Ace Contributor
Ace Contributor

‎16-12-2021 05:04 PM

Hi @Aerai ,

 

Does the EE website agree with the text messages you've received?

 

I believe the Usage link below will work on any internet connection after signing in. The Plan and Data links should require using EE's connection. The APN link can be used to check you have your device, either handset or router, configured correctly.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
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