Free xbox

[Jojo123451]

I have just upgraded to an A52s and noticed an add on Facebook offering a new xbox with this phone. Why would I not have been offered this, any ideas?

[Chris_B]

@Jojo123451  It doesn’t show in the EE shop for the A52s. You might of sen ad add but it doesn’t mean EE are offering it. 

[Jojo123451]

[Jon_K]

Hi @Jojo123451.

This offer is available on plans that have 10GB of data and above. What plan did you choose?

Have a look in our online shop for more details on this offer.

Jon

[Wilby1975]

I upgraded yesterday to the a52s with 40gb of data and paid the upfront 30 quid which said it would come with a free xbox but my order confirmation doesn't mention the xbox. When will I receive confirmation regarding the xbox?

[Jon_K]

Hi @Wilby1975.

Welcome to the community.

You'll get the Xbox within 15-30 days of receiving the phone.

If you'd like to double check that it's been ordered, I'd recommend getting in touch with our Customer Care team.

Jon

[Oliviaalice]

I was offered this when I called up for a new phone and contract for my son. When it didn’t arrive I called up only to be told it was offered by mistake!! I hadn’t even known it was an offer…EE told me it came with the new phone and contract….my son was so excited! All i’ve been offered is a letter of apology and to send back the phone and look for a different offer/ contract. So now we go to the ombudsmen….☹️