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on 27-04-2020 11:30 AM
Hi
I've just added a Samsung active watch to my new contract. I received my phone today but am waiting to set it up to link to my new watch. How long is the normal dispatch time?
Thanks
on 27-04-2020 06:20 PM
Hi @LozSutton.
Welcome to the community.
Have you had a confirmation email for the watch?
Have you had any contact from DPD?
Jon
on 27-04-2020 06:53 PM
Hi Jon
No my new phone was delivered today and £10 hasn't been taken yet for the watch but I just wondered what the normal dispatch time was.
27-04-2020 06:57 PM - edited 27-04-2020 06:57 PM
It would usually be at the same time as the phone, as long as it was in stock when you ordered.
Is the watch showing in your online account?
on 27-04-2020 07:40 PM
So I've just checked and I don't think it's on there.
In the initial email it states that I've added the watch on but heard nothing else.
on 28-04-2020 11:52 AM
I recommend speaking to our Mobile Care team, @LozSutton.
They'll be able to check the order and let you know when it'll arrive.
Chris
