Accessory delivery

[LozSutton]

Hi

I've just added a Samsung active watch to my new contract. I received my phone today but am waiting to set it up to link to my new watch. How long is the normal dispatch time?

Thanks

[Jon_K]

Hi @LozSutton.

Welcome to the community.

Have you had a confirmation email for the watch?

Have you had any contact from DPD?

Jon

[LozSutton]

Hi Jon

No my new phone was delivered today and £10 hasn't been taken yet for the watch but I just wondered what the normal dispatch time was.

[Jon_K]

Hi @LozSutton.

It would usually be at the same time as the phone, as long as it was in stock when you ordered.

Is the watch showing in your online account?

Jon

[LozSutton]

Hi

So I've just checked and I don't think it's on there.

In the initial email it states that I've added the watch on but heard nothing else.

[Christopher_G]

I recommend speaking to our Mobile Care team, @LozSutton.

They'll be able to check the order and let you know when it'll arrive.

Chris