Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

My Huawei p20 cant answer incoming calls and bug when i try calling someone

Hello, I recently encountered a pretty annoying glitch with my phone. When I receive a call, the call screen doesn't show up and I can't even answer it with the notification, and when I try calling someone, the call screen doesn't show up and even wh...

Resolved! Visual Voicemail

Hey,I've just moved to EE today but I'm struggling to figure out how to set up visual voicemail. I can find instructions for iPhone but not for a Google Pixel/Android device.Any tips?

Update has removed Apps

A recent update has removed finger print recognition/ pin code and all apps I loaded. Also says I'm now on the 3 network.(Motorola G14). Can EE sort this or Motorola?

I don't have internet on my sim but I can make calls.

I have had a Samsung S8 cell phone for a long time and I used it normally and without problems.Now I changed its sim with another number and it doesn't get an internet signal but I can make calls.AskedDoes anyone know what problem I have with my cel...

Phone restarted and want to be unlocked, My EE says the IMEI umber is unlocked

I have an unused samsung Galaxy A21s and want to ebay it. I was pottering a bit around to get to factory reset. Maybe I have done the reset.When restarting I am asked for password to log in again, I have tried the passwords i was using, but unknown. ...

WiFi won't link to my car

I want to set up a WiFi hotspot / share internet access with my car, via Android mobile. However, when I go to my phone settings to enable internet access, the box/bar/button is greyed out. I don't have data restrictions on the account, any ideas wha...

Samsung s24 ultra

My phone has frozen on full page of samsung wallet and cannot get it to close. Can get drop down menu to work to restart. Do I just let it run out of power?

Resolved! Unlocking an Old A3 Samsung 2015?

How do I get the code to unlock my old phone

EE Call Centre Cardiff

RE: Jacob.My partner had a problem with her Samsung A15. The EE Store in Coleraine could not solve it. The Facebook and Messenger App were not updating properly. Posts were all old!Phoned EE CALL Centre which was in Cardiff. Chap called Jacob instruc...

Google Pixel 8 pro

My Pixel 8 Pro is stuck in the boot cycle. It gave me the option to reset to factory settings which i did but its failed to boot up properly and again is stuck in the cycle. Help ??