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Resolved! EETV APP

Hi can not watch live streaming on phone.I keep getting  this.We can't find a active tv subscription (GJ910 . EE pro box went live last week.

Wf12mick by • Investigator
  • 565 Views
  • 6 replies
  • 4 Helpful

Update Network Setting & tethering active

Just got an update to network settings message. after accepting - I now see the tethering icon shows it as active. I have checked and it’s not one of my devices. meanwhile I have turned off wifi/bluetooth connectivity to stop it. how do I check that ...

DPenney5 by • Explorer
  • 34 Views
  • 2 replies
  • 0 Helpful

Upgraded Phone and have been given a new number?

I recently chose to upgrade my phone and received it this morning. I've not yet switched it on, but I've been looking at my EE account - it is now showing two numbers (my current iPhone 12 and the number I've had for 10+ years and then another one fo...

lecole by • Investigator
  • 27 Views
  • 2 replies
  • 1 Helpful

Pay Upfront Twice

Hi all, I've paid the 5G wifi broadband upfront twice unfortunately.The first attempt was paid by Google Pay, however the website said there was a error for payment while the Google  Pay said the payment was completed. The second attempt was paid by ...

Ryan512 by • Visitor
  • 21 Views
  • 1 replies
  • 0 Helpful

Broadband missing email confirmation

Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...

juliec69 by • Investigator
  • 67 Views
  • 5 replies
  • 0 Helpful

Confirmation email

Hello, I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me so do I ha...

Compensation

I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed.  I was given the 19th of May as a start date and told I would receive £6.24 per day  compensation, as EE are part of the Ofcom Aut...

Ignatius by • Explorer
  • 88 Views
  • 9 replies
  • 0 Helpful
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