My Huawei p20 cant answer incoming calls and bug when i try calling someone

[Atsuyaka]

Hello, I recently encountered a pretty annoying glitch with my phone. When I receive a call, the call screen doesn't show up and I can't even answer it with the notification, and when I try calling someone, the call screen doesn't show up and even when I hang up, my phone still says im in call. Does anyone know how to fix that ?

[bristolian]

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@Atsuyaka wrote:

When I receive a call, the call screen doesn't show up and I can't even answer it with the notification

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So how do you know when a call is arriving - is this just the ringtone? Can you post a video of this happening?

[VettieH]

Mine too and Ive just been informed by EE that Huawei isn't compatible with their network. Gutted. I love my Huawei phone 😞

[Kirstyjanine]

Really hope this isn't true, surely ee should have informed us and should not be charging any bills

[Leanne_T]

Hi @Kirstyjanine 

Thanks for coming here. 

Are you having a problem with making and receiving calls on your device? 

Thanks 🙂

Leanne. 

[EEK4]

Mine has done the same. Black screen on calls. Can't delete answerphone messages.Can't hang up calls.

Went into EE store. EE no longer support Huawei phones.