Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Phone alarm going off an hour early!

Regular alarm unchanged for 6am, has gone off at 5am Friday and Monday morning- i double checked and no alarm set for that time. On Monday i saw the clock time change from 6am to 5am just after it happened- so with the phone using the network for its...

Samsung A54 5g - received the handset yesterday.

Overnight it did a system update and when I tried to get back into the phone it is wanting a password insteaad of a pin. The problem being, I have no idea what password it wants 﫣 Can anyone help me?

Broken phone handset - how to contact support when you cant call them

My new phone is completely dead and no amount of charging or resets will recover it. I cant call EE and the website appears to have no chat facility for support and advises to call. I've filled out a complaint form but need to speak to somebody to tr...

Resolved! Pixel 8/pro

Do you have any info about pixel 8 serie coming to ee? Usually with iPhone they advertise is ages before launch but cant find any info about new pixel.

Can't send message with EE - error 0

I can send messages to everyone in my contact, yesterday I tried and text my dad and I got "Can't send message with EE - error 0" but I can call my dad. Can anyone help please? I am using Samsung S21

Pin for sim2

How do I find pin for Sim2 ?

Resolved! upgrade do i still get my loyalty discount with a new phone?

Sunday delivery

Hi, I ordered a Samsung s23 ultra last night and paid for Sunday delivery, but I haven't had any updates or delivery details as yet. Please can you help?

Sim card issues

I switched my phone off for an hour or two last Friday and when I switched it back on, it had gone to emergency calls only. I tired restarting it and switching it fully off and on again, but nothing worked. I went to a phone repair shop as I wanted t...

My phone says it has no sim card in it

My phone says its not registered on any network so I can't make and receive calls and messages