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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 759 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 65961 Views
  • 91 replies
  • 28 Helpful

Unlock mobile

Hi have a brand new Sony xperia EE mobile had it a while now,I have been trying to unlock it,but follow instructions but nothing happens ,I phoned technical support, they can't do it either,any suggestions why it won't unlock

Marty34 by • Investigator
  • 814 Views
  • 9 replies
  • 2 Helpful

MCK CODE FOR SAMSUNG GALAXY A7 2018

Good Morning Dear, Please I your help before I can use my Samsung galaxy A7 2018.  Well now the device is asking me for MCK Code any time I will insert my local network Sim Card.  So kindly help me. Please the IMEI: *************** IMEI SV: 01 SERIAL...

Cynpoco1 by • Investigator
  • 746 Views
  • 7 replies
  • 1 Helpful

Retrieving photos on water damaged phone

Is it possible for EE to retrieve photos on a broken phone? Unfortunately I don't think I backed them up. I spoke to someone from EE on the phone when I was sorting out an early upgrade and I'm sure he said something about EE being able to retrieve p...

ness1195 by • Explorer
  • 1729 Views
  • 4 replies
  • 1 Helpful

Resolved! Phone locked

My phone has locked me out and will not accept my pin,  

ADM60 by • Investigator
  • 580 Views
  • 5 replies
  • 1 Helpful

Casting icon TNT Sports

I have lost the casting icon on my Android phone for TNT Sports. I have the BT Sport to big screen add-on as part of my EE package. I can get the sport on my phone screen, but there is no icon to cast it to my Sony TV.

kernowhoop by • Established Contributor
  • 695 Views
  • 4 replies
  • 1 Helpful

No mobile network

So I have a Samsung s22 ultra, had it for nearly 2 years and besides the charging port being damaged, it's now telling me I have no mobile phone network. So I'm stuck. I can't even call EE to sort out the issue. 

Jaxman94 by • Visitor
  • 408 Views
  • 2 replies
  • 0 Helpful
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