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Not Receiving Verification Code Texts on Android.

john05forshaw
Investigator
Investigator

‎29-12-2023 03:26 PM

I do not know why but one day my phone stopped receiving Verification Code Texts and I have tried everthing.

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎30-12-2023 07:11 AM

Hi @john05forshaw 

Thanks for coming to the community. 

Are you unable to receive verification codes from more than one company?

Are you in the UK?

Leanne.

0 Helpful
john05forshaw
Investigator
Investigator
In response to Leanne_T

‎30-12-2023 03:00 PM

I am in the UK and I am only using EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to john05forshaw

‎30-12-2023 03:01 PM

Thanks @john05forshaw 

Is the verification code being sent from EE? 

Leanne.

0 Helpful
john05forshaw
Investigator
Investigator
In response to Leanne_T

‎30-12-2023 03:11 PM

Verification code is being sent using the EE network and I don't know why am not getting it.

0 Helpful
Leanne_T
EE Community Support Team
In response to john05forshaw

‎30-12-2023 03:13 PM

Thanks @john05forshaw 

If you give us a call on 150, our tech guides can complete a network reset for you to see if this resolves the issue. 

Leanne.

0 Helpful