Phone locked

ADM60 · ‎26-12-2023

My phone has locked me out and will not accept my pin,

Chris_B · ‎26-12-2023

@ADM60 There is no bypass to get in to your device. If you don’t remember or enter the correct passcode then you’ll have to factory reset it and if you don’t have a backup of your device you’ll loose everything on it if you reset it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎26-12-2023

@ADM60 There is no bypass to get in to your device. If you don’t remember or enter the correct passcode then you’ll have to factory reset it and if you don’t have a backup of your device you’ll loose everything on it if you reset it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

ADM60 · ‎26-12-2023

Thanks Chris. happy boxing day.

how would I go about doing that ?

ADM60 · ‎26-12-2023

hi there

following my last question., I still cant unlock my phone, it wont accept my passcode. i have tried to get an app to unlock my phone but i cant pay for it as i cant get on my bank. i need to know how to do a factory reset. bearing in mind i cant get on my test messages. i would be grateful if anyone has a solution as we are on holiday and need a phone.

thanks adrian

Leanne_T · ‎26-12-2023

Hi @ADM60

Thanks for coming here 🙂

What device are you using?

Happy Boxing Day.

Leanne 🙂

Northerner · ‎26-12-2023

Hi @ADM60

What phone do you own?

You cannot install an app on a device which is locked.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.