Community Activity

Resolved! Trying to contact EE from USA

Hello EE. Community, before travelling to USA I have contacted EE and they said my roaming is active for both numbers, but one number is not active. Now while in USA i tried many times to contact EE via the number 0800 number and the the full number ...

Duni by Explorer
  • 380 Views
  • 4 replies
  • 1 Helpful

Cannot access the XBOX game Pass

I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadban...

JessB1990 by Investigator
  • 18 Views
  • 5 replies
  • 0 Helpful

How can I start an online chat with EE?

According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...

AlanLamb by Investigator
  • 136 Views
  • 5 replies
  • 1 Helpful

unwanted transfer from BT to EE

My vulnerable 85 year old mother-in-law received a message from BT saying she had requested to move to EE and someone would come round and install new equipment. Thinking this was a scam, I called BT to check. Turns out BT had initiated this without ...

Cancelling phone contract

How do I cancel my mobile phone contract. I have tried ringing, get automated messages, my phone that is connected to the number is just basic and has no internet, nothing is never simple, it’s so frustrating 

Broadband and tv

I just wanted to know how long it will take for my broadband and tv services to turn back on after paying an overdue bill 

Dmd4 by Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Unable to receive 2-factor authentication SMS texts

Yes, I have this exact same problem.  I've tried evrything.  It's very annoying, because I use a lot of two factor authentication for work & online banking.  I am not receiving the relevant passcodes until sometimes 24 hours later!!!!  Come on ee, fi...

Number changed in 30 seconds

Excellent service by EE, luckily I got EE Pay as you go VIP type of easy to remember number and then I called 150 to put this number to my pay monthly number as replacement and they changed my number in 30 seconds wow

Rky by Prodigious Contributor
  • 8 Views
  • 0 replies
  • 0 Helpful

No Order Conformation, no one from EE can find my order.

Hi All,I placed a pre-order for the Nintendo Switch 2 on April 4th. The money has come out of my bank, however, I never received an order confirmation.I have spoken with  3 different departments in EE, which none of them could find my order or help, ...