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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 4499 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 78790 Views
  • 95 replies
  • 28 Helpful

Can EE unlock a phone supplied by BT mobile?

Hi there,A few years ago I had a BT mobile supplied Huawei Mate 20 Pro. I switched to EE when it's contract was up and completely forgot about the Mate 20 Pro as I got a new phone at the time of moving to EE.How can I get the Mate 20 Pro unlocked? Th...

carguy143 by • Established Contributor
  • 949 Views
  • 3 replies
  • 1 Helpful

unlock not working

I recently bought a phone from overseas (UK). This phone (Galaxy A3 2015) is locked by EE. I have gotten an unlock code and it will not work (Maybe because I am in Australia). Somebody please help. I keep getting "Network Unlock Request Unsuccessful"...

zodley by • Explorer
  • 3009 Views
  • 4 replies
  • 2 Helpful

Resolved! Android 14

Any idea when android 14 will be out for she fold 4

Steviewizkid by • Established Contributor
  • 1221 Views
  • 5 replies
  • 1 Helpful

Re: Phone repair

Hi Leanne, Any chance there are any approximate estimations for these repairs/returns? My phone is also being exchanged and it has been already over a week with no update.In store they say they have nothing to do with it as the repair shop is a 3rd p...

DanielaG by • Visitor
  • 583 Views
  • 1 replies
  • 0 Helpful

Samsung S23 Ultra Sim connection issues

HelloI upgraded to a Samsung S23 Ultra refurbished phone on 15th December and have only just set the phone up the last few days. I have dual sim inside the phone and both sims intermittently display no sim with the circle with a cross through icon sh...

Kaywest by • Investigator
  • 2789 Views
  • 4 replies
  • 0 Helpful

Keypad not working

When I ring a call centre the numbers on my keypad aren't working to choose options, also to delete/repeat voicemails? Any suggestions please

Gav70 by • Explorer
  • 3133 Views
  • 7 replies
  • 0 Helpful

Mobile keeps switching off intermittently

Hiya,Since an EE update on my mobile last week. My mobile intermittently turns itself off or freezes on the start up Galaxy logo. I have to press volume down and start button to reset it. This has happened a number of times now since last week. Any r...

Sbreak1 by • Investigator
  • 1442 Views
  • 7 replies
  • 0 Helpful

Unlock mobile

Hi have a brand new Sony xperia EE mobile had it a while now,I have been trying to unlock it,but follow instructions but nothing happens ,I phoned technical support, they can't do it either,any suggestions why it won't unlock

Marty34 by • Investigator
  • 1599 Views
  • 9 replies
  • 2 Helpful
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