Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62602 Views
  • 91 replies
  • 28 Helpful

Resolved! Diverting calls to other mobile even when handset is switched off

Good morning,I'm planning to divert my calls from my main mobile number to my EE PAYG phone. However, as I'm planning to refresh my HONOR Magic4 Lite 5G which will of course mean my phone will be offline for some time. Are all calls diverted to anoth...

Jank0x by Skilled Contributor
  • 997 Views
  • 7 replies
  • 4 Helpful

Google messages on S23 and mms

Hi.Me and my Mrs have just upgraded our phones both S23 samsung. The text message app has been changed to google messages using rcs ? Our question that google can't give a straight answer to or I might be asking it wrong. If we send a photo using the...

kcurrie65 by Skilled Contributor
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  • 3 replies
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London underground EE Wi-Fi auto not working

For the past two years London underground EE Wi-Fi auto hasn't worked to me today. I spoke to EE customer service text team and pay as you go teamI tried the methods on the EE websiteMethod oneGo to your Wi-Fi. Look for the EE Wi-Fi autoTop on it. Ch...

Resolved! Wi-Fi calling on Samsung

If I have my account temporarily suspended, therefore no mobile data, am I unable to use WiFi calling? 

Bexta by Investigator
  • 538 Views
  • 2 replies
  • 1 Helpful

Resolved! Voicemail

Can I listen to my voicemail messages that are no longer on my phone

Bexta by Investigator
  • 671 Views
  • 2 replies
  • 1 Helpful

Resolved! Unknown bleeps om my mobile

Hi folks, I have only recently joined EE and am very happy but I do have one mystery to solve.I have a brand new phone which is  a Samsung Galaxy A14Obviously when the phone bleeps I check to see what it is. If it's a text or Whatsapp message they ar...

Geraldo2 by Contributor
  • 714 Views
  • 13 replies
  • 3 Helpful

Samsung A32 5g Screen stays black.

I have tried volume down and power button I hear a beep when the logo should appear but still black. I have tried to force a restart by volume up and power but nothing. I can hear messages come in but can't access them and when I get a call I wont be...

catz2271 by Explorer
  • 1448 Views
  • 3 replies
  • 0 Helpful