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Can EE unlock a phone supplied by BT mobile?

carguy143
Established Contributor
Established Contributor

‎06-01-2024 05:13 PM

Hi there,

A few years ago I had a BT mobile supplied Huawei Mate 20 Pro. I switched to EE when it's contract was up and completely forgot about the Mate 20 Pro as I got a new phone at the time of moving to EE.

How can I get the Mate 20 Pro unlocked? 

Thanks,

Rik

 

0 Helpful
3 REPLIES 3
Storm500
Expert Contributor
Expert Contributor

‎06-01-2024 06:17 PM

if bought after December 2021 it should be unlocked, https://www.bbc.co.uk/news/technology-54692179 .

Try putting your existing SIM in it.

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎06-01-2024 08:48 PM - edited ‎06-01-2024 08:49 PM

@carguy143  You can ask BT for the unlock code.     EE have no record of that device on their system as it was a BT supplied device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
carguy143
Established Contributor
Established Contributor
In response to Storm500

‎07-01-2024 01:35 AM

Thanks, sadly it pre dates the rule changes. It did work with an EE SIM, but not SIM cards from another network.

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