Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63999 Views
  • 91 replies
  • 28 Helpful

Unwanted Ad pop up

Hi. Im constantly getting screen pop ups of ads (ill attach screenshot). I've tried everything possible on my phone, to the point I don't know what I've turned off or closed. I've stopped ads, added virus app, done a safe start up, deleted apps etc e...

Screenshot_20230914_185706_Chrome.jpg Screenshot_20230916_195230_Samsung Internet.jpg
SR63 by Contributor
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  • 4 replies
  • 0 Helpful

Warranty

I've had my s22 since June and having major issues with it charging. Never had issues with Samsung before

Vixy40 by Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful

Broken phone

So upset got a upgrade on my phone had it in Oct  fold 4 closed the phone as it was open only to find a massive black line on the hinge got told it was 690 to replace un fit for purpose still got to pay for 103 pounds mth for 18 months for a phone I ...

Toni42 by Visitor
  • 644 Views
  • 2 replies
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Resolved! S10 Unlock code not working

The code you sent me doesnt work and you have no live chat facility to assist that is pretty poor, I dont have the time nor the inclination to ring up, can you help

No WiFi calling

I don't get signal anywhere in my house change to ee cause they said I will have it if I took SIM deal done the deal still no WiFi calling 

Dondontrip1 by Valued Contributor
  • 661 Views
  • 11 replies
  • 0 Helpful

Resolved! Will the end of 3G affect WiFi calling?

Texting 'Handset' to 150 advises that my Samsung phone is 4G compatible, but is not compatible with WiFi calling. However, it works with WiFi calling now both for voice and text and I use it when there is no cellular network available.Will the closur...

str8chat by Contributor
  • 588 Views
  • 3 replies
  • 2 Helpful

Someone else is answering my friends phone

My friend asked me to call her phone as she had misplaced it and when I rang her number a man answered. I put the phone down to double check I had the right number and the number she gave me was the right number. I rang it again and this time it rang...

Playing music in the car

I got a new pixel phone which has one USB C port for charging, and media output. I also have an old car which has an aux cord instead of Bluetooth.When I try to play music using a "jack to USB C cord", the song will start to play, before my phone pau...

enortom by Explorer
  • 520 Views
  • 3 replies
  • 0 Helpful

Resolved! Update

Since my recent update, I am not able to access Facebook, Youtube or my Google mail when using my EE mobile data.  

DVW1 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful