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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
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  • 91 replies
  • 28 Helpful

Sim packed in cant contact EE

My sim isn't registering that it's in my phone I have been unable to call or receive calls or texts based on this. Can't contact EE as no live chat available. I've tried upgrading as I am due but to complete they have to get you to confirm a pin they...

Doro 6820 won't connect to 4g or perform software update

HiMy dad has just got a Doro 6820. I realise this is nothing fancy but it suits his needs for calls and occasional texts and is on EE payg. It was bought from the EE shop.For some reason it wont connect to 4g and we believe the settings are ok but ar...

GRS_20 by • Explorer
  • 1623 Views
  • 2 replies
  • 0 Helpful

Resolved! How do I replace a stolen phone? ASAP please

I’m homeless. I had my 3 month old Samsung Galaxy stolen yesterday. My mother arranged the upgrade so I don’t know if it was insured or not (I can’t afford to pay for insurance myself). Being autistic, my phone was my lifeline. I have an unlimited da...

AtheneNoctua by • Established Contributor
  • 2750 Views
  • 3 replies
  • 4 Helpful

text messages

My friends apple phone won't connect with my samsung phone.  I have difficulties  in receiving texts from them.I will be going over to apple which is a real shame as I like my Samsung phones and have always been happy with every service I've used..  ...

Resolved! Flip 4

My Samsung flip 4 has developed dead pixels, phone is less than 12 months old, can I get it fixed under warranty? 

Crrush by • Visitor
  • 478 Views
  • 1 replies
  • 1 Helpful
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