'Unable to sign into account. The server password has changed.'

[43RJB]

Having received my emails automatically on my Galaxy J5 for over a year, I now get the above message - which then asks me to enter the new password?

I can still access my emails on my PC but not on my phone - anyone got any ideas ?

[James_B]

Welcome to the EE Community, @43RJB 🙂

What happens when you enter the password for your email account?

James

[43RJB]

I've tried that, and nothing happened - still can not get in to my emails on my phone!!

[James_B]

What happens when you enter the password, @43RJB?

Do you see an error message?

James

[Chris_B · Accepted solution]

@43RJB  Try setting up the email client from scratch on your device.  Delete all information that’s currently there. 

[43RJB]

This seems to have worked!!! Thanks a lot

[Chris_B]

@43RJB  you’re welcome. Usually the simplest of things is what fixes problems. 

[43RJB]

Hi Chris

Deleting all the information and setting again from scratch  worked for one day - now it works intermittently .  Which does not seem to make sense!!

[Leanne_T]

Hi @43RJB 

Thanks for coming back to us. 

Are you getting the same error message? 

Are you connected to WiFi or using mobile data? 

Leanne.

[43RJB]

I get the same error message - and I am connected to Wi Fi