Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Changing from A12 to A15 mobile number not recognised?

Have upgraded my phone and switched over the sim card. Displays a completely different number on my new mobile which I cannot change. I don't appear to be able to make outgoing calls or receive messages on WhatsApp etc.Everything is fine. I've nev...

Resolved! 'Unable to sign into account. The server password has changed.'

Having received my emails automatically on my Galaxy J5 for over a year, I now get the above message - which then asks me to enter the new password?I can still access my emails on my PC but not on my phone - anyone got any ideas ?

Screen burn on the new Samsung S24 Ultra

Anyone else experiencing screen burn on the Samsung S24 Ultra? I've only had it a month & I keep the brightness on low, and rarely use it. Never had a problem with Samsung phones before.

Why am i not receiving incoming incoming calls?

Why cant I receive incoming calls

Signal 4 bars flashing on and off

My new Galaxy A34 is showing emergency calls only and also the bars are flashing from 4 to no bars. I can't ring 150 as it says not registered on network.Help!

Find my phone

Change a charging port

My Samsung galaxy S20 FE no longer recognises my fast charger and will only charge slowly. Can the charging port be changed by the EE shop staff and how much would it be?

Help

My phones broke so I've been given a new one but it's saying to many attempts made enter mck code or something how do I get one .. I can't even ring 150 to try and sort it im on WiFi and can't find a way to email them

How do I unblock my oppo A72 mobile

Pixel 8 Signal Problems

Hi there, have had a Pixel 8 for two days now, One physical SIM and one eSIM (both EE). Upgrade from a OnePlus.Signal is terrible , phone calls with garbled and delayed speech and data showing with 4G but intermittently not able to load websites. Sig...