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I received this message after claiming my stolen phone

amiash
Investigator
Investigator

Hi from EE. As you've upgraded, your old device is no longer covered by our Extended Warranty. For information on how it works and terms visit ee.co.uk/why-ee

 

what does it mean? My insurance is end or what?

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @amiash 

The message is to let you know that the old device, the one from your previous contract, is not covered by the insurance. If you have insurance as part of your new upgrade, this will cover your current, upgraded phone.

Chris

 

View solution in original post

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @amiash 

The message is to let you know that the old device, the one from your previous contract, is not covered by the insurance. If you have insurance as part of your new upgrade, this will cover your current, upgraded phone.

Chris

 

Thank you for your email.
Got it.


Kind Regards
Amitkumar Gevaria