Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Credit available but unable to place outbound call

Trying to do a Software Update on my Samsung Galaxy S23 Ultra

Hello I'm trying to do a Software Update on my Samsung Galaxy S23 Ultra. There is one available to download. However it won't allow me to download it on Mobile Data. It says to connect to WiFi to download it. I currently don't have WiFi at the mo...

Resolved! Unlocking Galaxy S10

Entering phones IMEI and keep getting following message Sorry, something went wrong on our end. Please enter your IMEI again or come back laterHave come back later same result.

S22 ultra repair

I have had my s22 ultra for just over a year now, I broke the back glass on it shortly after getting the phone.I have just tried to charge it and it isn't charging so I don't know what has caused 5his but will Ee cover this under warrant and be able ...

Resolved! My mobile can't connect to EE's auto Wifi in public transport

I'm using EE Sim card for the first time, when I try to connect to WIFI with SIM card verification using the EAP method at the station, the system always prompts me very quickly for a connection timeout, which prevents me from connecting to the WIFI,...

S23 256GB Device

Hi, Does anyone know why the Samsung S23 256gb option has disappeared from the EE store?

Sony Xperia 1v

I'm now the proud if occasional user of a Sony Xperia 1v.Just wondering how others on here are getting on with it?I think it's probably the most underrated handset out there. Sony seem to do little to promote it and I would probably have overlooked i...

Sony Xperia 1 V

Hi, Can you tell me if the Sony Xperia 1 V will be available as I can't see any other Sony phones listed on your site.

i cant access my voicemails

I cant access my voicemails i click on it rings and cuts off?

Resolved! Note 10 showing as unlocked but its not?

I performed an IMEI check against the EE unlock website, which shows my handset as unlocked. Based on this I have used a PAC code to move from BT Mobile across to GiffGaff. After replacing the SIM the phone was asking for an NCK code, stupidly I foll...