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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 626 Views
  • 4 replies
  • 11 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 65668 Views
  • 91 replies
  • 28 Helpful

WiFi Calling

I've just had a message to say  my 'older device' is not compatible with wi-fi calling. I have a Google Pixel 7a which I got this year. What does this mean? I see 4G and 5G when I am not using my wi-fi so how isn't it compatible? Am a bit confused. C...

AllysonC by • Investigator
  • 583 Views
  • 4 replies
  • 2 Helpful

How to remove a subscription charge

Hello I was paying for extra space on my IPhone but since upgrading my phone to an Android, I am still getting charged each month for the IPhone space. Where would I go to remove this? Thanks

Galaxy A34 G5: Screen unlock does not ask for PIN

I just upgraded to a Samsung Galaxy A34 G5. The default screen lock type is by PIN, secondary option is face recognition (set up by EE store staff).The screen lock is set to come into effect immediately after the screen turns off or after pressing th...

HMG5 by • Investigator
  • 995 Views
  • 5 replies
  • 1 Helpful

Resolved! Samsung a53 where is wifi calling as per your instructions??

Omg I hate the a53. No headphone jack now no WiFi calling on it WTA!!! I checked my phone on your webste and it says Wifi calling is on it and its not? How do i work? So I'm going to pay EE each month and have been told there will be a dodgy if not N...

Mookle by • Investigator
  • 518 Views
  • 2 replies
  • 1 Helpful

Re: Network unlock code

Hi. This has also happened to me.I've moved from EE to vodaphone and when I inserted my new Vodafone sim card into my S10, it gave an error message asking me to type a network unlock code. I've retrieved this from EE but it rejects it saying that it'...

Ceri89 by • Investigator
  • 918 Views
  • 9 replies
  • 0 Helpful

Listed Phone Number not the Same in About Phone

HelloI recently switched to EE mobile. I took my old number with me and EE provided a new sim card. I can Call/Text/Message everything with my current number however, the phone in some cases believes I'm using the EE number they provided during the s...

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