My own stupidity really (old lady with no tech knowledge). I was using an old desk top computer where the USB ports are on the back of the modem which I cannot physically reach without help. Circumstances make it very difficult for me to get to an authorised Eng. at a shop! Will this be the only option?
New phone not even set up properly but had put in a password and as I am not used to using touch screen I don't know if password I put in was not the one I intended to put in (although how I have no idea) i was locked out for too many attempts at access but the password I had written down never worked on any of the attempts and am now locked out permanently! Saw 'how to' Reset on You Tube and Samsung web page which said phone must be off (cannot switch off without password) so wondered if maybe it would work when battery completely flat. Message says to contact Samsung Customer services and she tells me to plug phone into my computer.
Is plugging phone into power source via charger same as plugging it into computer just for a power source? I did not understand.
I have no problem plugging it into power via my charger so ??? Unless she misunderstood (more likely I misunderstood). If they can lock phone up remotely why not unlock it same way if they have so much detail about me? They did not ask for phone number or IMEI number etc. which I expected (don't trust anyone lol) so wondered if it would be possible to do this myself.
