Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Pixel 7 power issue

This morning my Pixel 7 turned itself off and won’t turn back on again. I’ve tried charging it for several hours, I’ve tried all manner of button combinations, I’ve tried asking someone else to try in case I have fat fingers and I’m doing it wrong bu...

redmi note 10 pro

hi I have just migrated over from sky mobile to ee, and my 5g download speed is barely 2Mbps, I tested my redmi note 10 pro, using a cheap pay as you go sim on lyca ( ee network ) before I got my ee sim and I was getting 50Mbps. Clearly the 5g bands ...

Android lock screen problem after update

Hello! Since the latest update my Android lock screen has gone weird - the lock screen numbers are all whited out and I can barely see them to put in my passcode, especially when I'm outside. Has anyone else had this problem?

Activation key

I need my activation key in order to download Norton, which I pay monthly for. Unable to find email from EE when I purchased the phone

Samsung s23 FE 256GB

Hi,Does anyone know if the s23 FE 256Gb is going to be in stock?

Resolved! Do Smart watches come locked to EE?

Hi there, I wanted to know whether I could get a samsung smart watch through EE and it be used for my wifes phone on another provider? I dont know if theres an option for an esim to be purchased seperately, or whether a watch can be be unlocked on di...

Verification IMEI huawei Mediapad T3 , “something is wrong on our end”

Hi community. When trying to verify IMEI for huawei Mediapad T3 , web form gives me an error “ something is wrong on our end” can not proceed with unlocking request. Any updates on that issue please? It works with iPhone IMEI though, verification goe...

maintence mode

My phone Samsung 14 is showing on maitenance mode how can I clear this Thanks Jack

Resolved! My music cuts out after about a minute?

I just loaded some tracks from my PC into my Android phone, they playback ok, they sound ok, but they just cut out after about a minute, even though the track length is give as 3 or 4 minutes or whatever?

Samsung Galaxy Z-Fold 5

EE are absolutely useless I have had the Galaxy Z-Fold 5 for just over 2 months and EE will not replace the phone as it has now got a crack down the internal screen making it absolutely useless. I had the Fold 3 for 18months they replaced it under wa...