Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63997 Views
  • 91 replies
  • 28 Helpful

Resolved! No Voicemail

I cannot receive voicemail. Phone's a Huawei Honor 10Call forwarding is enabled, I can turn voicemail off, but when I turn it on again I get: "Sorry we're having some trouble completing your request at the moment. Please try again later." I try again...

MickyP1 by Investigator
  • 640 Views
  • 5 replies
  • 2 Helpful

Samsung galaxy z flip 5, not working.

I have a Samsung galaxy Z flip 5. My phone has gone on to silent. Not just silent for people calling or watching things on my phone but it is silent to the point that people can't hear me on a call and I can't hear people on a call. Literally there i...

Jody1957 by Visitor
  • 857 Views
  • 1 replies
  • 0 Helpful

Pixel 4 XL battery problem

Just been to EE Broughton to book my pixel 4 xl in for repair. I've got ”problem reading your battery meter" it works fine plugged in on charge but doesn't hold a charge. I was told it's going to be £200 + for the repair but after he did a "virtual q...

Hydro1974 by Investigator
  • 846 Views
  • 5 replies
  • 1 Helpful

Z fold 4 repair con artists

I've had a z fold 4 for 14 months, it has a 24 month manufacturers warranty, 2 weeks ago suddenly the wifi and data connection wouldn't work it had not been dropped or come into contact with water, I took it into the ee shop they tried to master rese...

Pixel 7 power issue

This morning my Pixel 7 turned itself off and won’t turn back on again. I’ve tried charging it for several hours, I’ve tried all manner of button combinations, I’ve tried asking someone else to try in case I have fat fingers and I’m doing it wrong bu...

redmi note 10 pro

hi I have just migrated over from sky mobile to ee, and my 5g download speed is barely 2Mbps, I tested my redmi note 10 pro, using a cheap pay as you go sim on lyca ( ee network ) before I got my ee sim and I was getting 50Mbps. Clearly the 5g bands ...