Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Galaxy s23 Ultra video camera distortion

Hi. I have a Samsung Galaxy s23 Ulta Essentials contract with EE and I've noticed a problem, 4 months in to the contract. The issue is with the camera when recording videos which happens every now and then. I've tried changing settings , but regardle...

Wifi calling keeps disconnecting

I have a Samsung S23 with an EE SIM card. I use BT Broadband Hub 5.I rely on wifi calling at home as the EE network signal is poor indoors.Big problem is that the wifi calling feature keeps disconnecting and I have to reset or power off/on to get it ...

Hi, Ive locked myself out of my phone as I changed pattern and forgot it

can anyone help me, I am locked out my mobile phone as I changed pattern and Ive stupidly forgot patterrn, have no means to call EE and ask for help???on laptop,there is no live chat so I can't get into phone or contact EE for help??

Galaxy fold screen issues

I am looking for other people who are in the same situation as me. They got a galaxy fold phone, the screen went in the middle due to the manufacturing of the phone yet ee nor Samsung will admit fault and expect a payment for repair . Might I add tha...

Unlocking an old Samsung S8

I am trying to unlock a Samsung S8 locked to EE. I put in the IMEI number and it gives me an unlock code. I click on the 'Get started' to unlock or press unlock and it takes me back to the section to input the IMEI number again. It just goes round in...

Samsung s24+ restart issues

Im getting pretty frustrated. New phone delivered 3 days ago, and it restarts several times a day I would estimate it has done it 30 times since Friday. I have searched the net and found a lot of reports that this is happening with Samsung phones ...

not see pictures clearly

just Joined.

Trying to set up the app but am waiting for a passcode but it doesn't seem to be coming through so I don't know If my SIM has been activated or not Can you help Thank you.

Phone going straight to voicemail

I've learned from a friend via WhatsApp that my phone is going straight to email, despite me not changing any settings. Any ideas why that might happen, and how to stop it? Samsung phone.

SUDDENLY NO SIM NO SERVICE ON EE CONTRACT PHONE FIRST TIME EVER. ANY ADVICE PL

Out of the blue my fone just suddenly says no sim no service.. I'm EE contract ,no bill problems. Turned off and on took sim out and cleaned it ,restarted again and still nothing!. Plz can any1 help me find out what's wrong !.only wifi working.. but...