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Samsung A13 screen gone black, will repair be covered under warranty?

NickyGalea
Contributor
Contributor

My Samsung A13 screen has gone black.  At first the display was coming and going but now it is black permanently and is completely unusable.  It still receives calls and I can hear all the usual notifications but I cannot access anything to answer the calls/read texts etc.  I am currently 17 months into a 24 month contract.  If this is repairable will this be covered under warranty?  And if so, how should I go about this?  My local EE store carries out repairs - should I take it there, or does it have to be repaired by Samsung?  Many thanks.

1 REPLY 1
Leanne_T
EE Community Support Team

Hi there @NickyGalea 

Thanks for coming to the community. 

You can use the EE Online tool to find out what is needed to fix the problem for you. 

For full information  please see our What Should I Do if I Have a Problem with My Device? Help page 🙂

Leanne.