Forum Posts

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 181 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64568 Views
  • 91 replies
  • 28 Helpful

I've been told my warranty is not valid

HiBeen with EE twelve years. I have a Samsung on contract since April this year. Network coverage has stopped. Fully paid up etc. etc. Took it to EE repair shop. Two days later a EE third party repairer phoned me and told me the phone has a fault. Bu...

Bar7 by Investigator
  • 983 Views
  • 8 replies
  • 1 Helpful

Galaxy A8 (2018) Mobile Data Stopped Working

Problem: No mobile data service on Galaxy A8 (2018) (SM-A530F).Background: My mobile (cellular) data stopped working completely when I switched network providers from Plusnet to EE about a week ago. I can't get any mobile internet connection, even wh...

Ross232 by Investigator
  • 1287 Views
  • 10 replies
  • 2 Helpful

Huawei

Is Huawei still supported on EE Network? i love huawei devices they are so high quality, does ee still support the use of huawei on the network? And let me know what you think about the new P60 Pro, is it a nice or nasty design? Thanks,Redrick 

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No Wi-fi calling option on S23 Ultra?

Can anyone tell me why I don't have the WiFi calling option on my Galaxy S23 Ultra? Following the instructions on my EE app but the option just isn't there. My network signal at home is poor to non-existent.  I'm connected to the EE router with excel...

ColinMacA by Investigator
  • 933 Views
  • 5 replies
  • 2 Helpful

ERROR 28

Hello, I need some help please, just put in a new sim on my current phone P30 pro.Done all the set up no problems. But I am messaging some one who doesn't have smart phone and it's the only person I don't use Internet text for and it won't let me sen...

Sim card

Just upgraded from Samsung s21 so Samsung s23 online and take it that I just put old sim card into new phone?

Smokey74 by Established Contributor
  • 391 Views
  • 6 replies
  • 4 Helpful

My Google pixel 7a will not switch on

I upgraded my phone less than a month ago and the handset will not switch on. I noticed when I first got it that when i would put it on charge it would say it was going to take 7 hours to get a full charge. I put that down to me using my old samsung ...

JosBrow12 by Investigator
  • 536 Views
  • 6 replies
  • 2 Helpful